Frequently Asked Questions

Everything you need to know about bringing HoldOn into your home.

What materials are used in HoldOn furniture?

We prioritize durability and sustainability by using FSC-certified hardwoods, reinforced steel frames, and premium, non-toxic finishes to ensure your pieces last a lifetime.

How long does shipping take for large home items?

Standard delivery typically takes 7-14 business days. For oversized furniture, our white-glove delivery team will contact you within 48 hours of purchase to schedule a specific arrival window.

What is your return policy?

We offer a 30-day 'Home Trial' period. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in its original condition.

Do you offer assembly services?

Yes, many of our larger items qualify for complimentary white-glove assembly. For all other products, we provide detailed digital instructions and all necessary tools in the box.

Are your textiles and rugs stain-resistant?

Most of our rugs and upholstery are treated with a family-friendly, PFC-free moisture barrier that allows for easy cleanup of spills without compromising the softness of the fabric.

Do HoldOn products come with a warranty?

Every HoldOn piece is backed by a 5-year limited warranty covering structural defects and craftsmanship, giving you peace of mind for your investment.